When we hired a Project Manager we knew we had to make changes. What we weren’t ready for was the way it would challenge how we do things, and give us so much energy to do so much more for our customers.
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When someone comes to us for a bike they’ve usually got their own ideas and a dream in their mind and massive expectations. It’s my job to meet and exceed those expectations, on every level. This ain’t the high street after all.
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I’ve had a busy few weeks, with customers going off to Majorca, the Alps (to ride the Etape) and most recently at least four bikes I’ve looked after took part in Ride London in the terrible weather yesterday. So, thought it was time to reflect on what we’ve done so far.
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Nick Saunders is a Elite Ironman who works alongside Ben Bright, GB Olympic Coach at Triathlon Performance Solutions. Nick and I run a pro-camp out of Briancon in the Southern Alps. I’ve just come back from our third successful camp. Find out what we got up to here.
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I’ve just watched PEdALED's latest journal film, from the Japanese brand. It's a great example of good brand content; generous, well made, relatable and for them, bang on brand.
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